To guard against problems in tourism services, it is essential to take some basic care.
Time to hire an agency, three basic care needs to be taken, they are:
Verify that the chosen Agency is associated with Abav and if registered Embratur. That’s not a guarantee, but, to be associated with, pass through a sieve and must submit various documents proving your suitability. In addition, the Abav makes the intermediation agencies associated with consumers if a problem occurs.
Don’t believe in miracles. You should be suspicious of promotions that offer many amenities.
Request, in writing, all being hired. Most people don’t care about the details. So, don’t forget to check out, among other things, whether hosting will be made into an Inn, in a hotel or a resort, the exact location of the hotel and type of room (single, double, etc.) in which you will be staying.
The final tip is that the consumer must ask all the details, after all, the agent is there to help you. It is very important to ask for references on the Agency for well known and consult the register of Complaints Founded the Procon.
Do a search. In the case of published prices for advertisements and brochures, they must contain all the information regarding voyage, clearly and accurately. Other data that should be checked are the values collected by the parties, air and land, category of tickets, boarding fees, transfers, meals offered, guides, exact number of days, interest payment and what will be the responsibility of the traveler.
Once chosen the company and the package, consumers should insist that everything is related to the journey is written in a document and save the ad, since it is an integral part of the contract, in accordance with the consumer defense code.
One should pay attention to the clauses that might put consumers at a disadvantage, especially as to the possibility of being made changes in relation to hotels, tours, extra fees and transportation. In addition, the contract must not contain any white space. It is necessary to keep a dated and signed, to guard against any problems.
Made the payment, the Agency must provide the tickets with departure and arrival dates, booking hotels vouchers and receipt of the amounts paid.
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